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The Patient Relations department acts as a personal liaison between patients and the Hospital. They act as an advocate for patients, helping resolve individual problems, concerns, and unmet needs. They also work with hospital staff and management to maintain and improve the quality of care at Kennewick General Hospital. If you have any complaint or a compliment regarding the quality of your care, please call this department. They will investigate your complaint and work with appropriate hospital staff to help facilitate a resolution of your problem. Your present or future care will in no way be compromised if you initiate a complaint or concern. We would like to make your stay with us to be as comfortable as possible. Your well-being and satisfaction are our primary concerns. We welcome any comments, suggestions or compliments you may have regarding the care and services you receive. For further information, contact the Patient Relations Coordinator at 509-586-5823, or by e-mail. Patient Satisfaction At Kennewick General Hospital we value the opinion of our customers. We randomly survey our patients by mail approximately one week after they have received care at our facility and the feedback that we receive is invaluable. We share it with our staff and use it to identify areas that could be improved. If you ever receive a survey, let us thank you in advance for taking the time to complete it. We really do value your opinion. |
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| 900 S. Auburn Street, Kennewick, Washington 99336 (509) 586-6111 http://www.kennewickgeneral.com | |||||||||